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From the frequent interactions we have over the years with our friends in the HR and Finance functions, we have witnessed a fairly consistent picture. Insurance protection for human assets in most companies has taken a "back seat" role. Though its importance is not challenged, it is seldom put to the forefront as a discussion-point when Management deliberate on the strategies of attracting and retaining good personnel.
Also, the HR folks who administer the insurance plans are not experts in this field. They are not expected to be able to speak with 100% certainty on this subject.
Each employee has his/her own specific needs. Each has a unique set of questions pertaining to his/her own circumstances. This makes the handling of employee enquiries and the provision of accurate and timely counsel a tricky challenge to the company's HR personnel.
This is where a professional intermediary like Pan Resources can play a useful role - we become the de facto insurance expert and extension-arm of the HR team. Importantly too, we commit to availing our services round the clock by way of a Help-Line.
We relieve the HR function of time-consuming to-and-fro communication with the employees, as well as coordination with insurance companies and medical doctors, thus ensuring that the your company's HR stay focused in their function.
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