Pan Resources commenced operations in 1993 to offer insurance consultancy services to individuals in the High Networth category. In 1998, we re-focused on corporate clients, and decided to specialise in employee -related insurance covers.

In July 2005, we received approval from the Monetary Authority of Singapore for registration as a Direct Life Insurance Broker under the Insurance Intermediaries Act 1999.

Today Pan Resources is a Direct Insurance Broker licensed and regulated under the Insurance Act and also an Exempt Financial Adviser regulated under the Financial Adviser Act.

We are positioning ourselves as a professional player with a niche-strength on Employee Insurance Benefits coupled with a strong, 24/7 year-round support capability as a true extension of the Human Resource function.

Our vision at Pan Group is simple: Combining Service Excellence with new technology, we aim to be an outstanding specialist firm that champions Best Practices and the right values.

We firmly believe that in this technological era, embracing technology to improve workflow and extracting maximum efficiency is no longer an option. It is mandatory. And implementation necessitates commitment in time, money and people. This we are heavily committed to.

Having said that, we also recognise that in a service business such as ours, IT and machines can never replace the human heart and people-interactions. We are thus very mindful that we must make non-stop effort to stay in touch with our clients, our insurance company-partners, and our friends out there, and listen to what they are telling us. This is our pledge.

We are confident to state that there is a verifiable, consistent, and high level of client comfort-satisfaction with our expertise and fast turn-around time. This is reflected by the fact that we have achieved 99% renewals from our existing clients over the last years, notwithstanding the challenges in the marketplace.

One of the main frustrations clients face is the high staff-turnover in the brokerage houses. It is thus comforting to know that there is always someone whom you know and can call upon whenever you need help. During annual renewal time, you would also like to deal with that same individual who has a thorough grasp of your needs and your interests at heart, who will ensure the best-value and most cost-efficient insurance protection, year after year.

We assure you just that. Because at Pan Group, the Senior Client Relations and Client Care teams (which comprises the executive owners) are always there as the one permanent point-of-contact Thus, there is guaranteed continuity in servicing levels. Accordingly, our understanding of your business and needs will only increase over time.

We are committed to provide you up-to-date expertise and year-round support services. That is the reason why we are making ourselves available to you and your employees round the clock, 24 hours a day, 365 days a year. Thus, your employees can be assured of advice and help at all times, especially in times of emergency.